• If you are a new patient, please arrive 10-15 minutes before your appointment
• Please bring your:
  • Medicare Card and/or any Health Care Card, Pension Card or Health Insurance Card.
  • Details of your current and previous medical conditions
  • Details of any medications you are currently taking
  • Referral letters
• You are welcome to bring a friend or relative
• Children under 12 must be accompanied by a parent or guardian
• It is preferable that mature minors (ages 13 – 16) be accompanied by a parent or guardian, but is not required.

When booking your medical appointments with your doctor, whether this is in person or online, we ask that you book the appropriate time slot that is required.

This is so our doctors can provide you with the most comprehensive care in the allocated consultation time. We ask that you be mindful of other patients when booking your appointment.

For patients needing to discuss 3 or more medical conditions, please ensure a longer consultation is booked. If a standard consultation is booked, the doctor will provide support on the most acute medical condition and will request that you return to book another appointment with them to discuss your further healthcare needs.

• Standard Consultation; 15 Minutes: 1-2 conditions
• Long Consultation; 3 – 5 conditions/Mental Healthcare plans: 30 Minutes
• Pro-Long Consultation; 6 or more conditions / medical reports: 40 Minutes

PLEASE ALSO NOTE FEES FOR THE FOLLOWING;

*Mental healthcare plans, medical reports, pre-employment health check, VICROAD/TAXI/UBER drivers reports, dressings, iron infusions & minor procedures will incur a fee.

BULK-BILLING Policy
Please note, we are not a Bulk-Billing clinic. Bulk billing may be offered at the discretion of the doctor in individual circumstances.

If you need more information, please contact us and speak to one of our friendly receptionist.

New patient? Save time by filling out the New Patient Form before arriving, available for download below.

13SICK
Ph: 13 74 25
24 hours, 7 days a week – bulked bill service.
Available 6:00pm-8:00am weeknights and all day weekends.

Nurse On Call
Ph: 1300 60 60 24
Phone service for medical advice by a Registered Nurse

Patient Registration Form
New patients who have not been seen at this practice before can print this form, once completed it should be brought along to you initial appointment
Patient Registration Form

Records Transfer Request Form
The records transfer request form is for those patients wanting to have their past medical records sent through to our surgery. This can be helpful for you doctor to look over past medical history and medications to help with any current conditions. Once completed it can be given to our receptionists who will fax it through to your previous doctor.
Transfer of Medical History Request

Strathmore Family Medical Centre still strives to maintain its commitment to providing high quality medical care to the local community. Any individuals who may suffer financial hardship and are unable to pay our standard rate are encouraged to still book an appointment, and discuss the financial implications with your GP at the time of consult.

Please inform us at least 24 hours prior to your appointment if you need to cancel or reschedule your appointment, to avoid a $40 cancellation fee. This allows us to offer the appointment slot to other patients also in need.